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Digitalisation, self-servicing technologies and gamification are key concepts for Semnox, which has developed new innovations with a particular focus on the visitor attractions industry for 2023.
Tom Anstey | Planet Attractions | 02 Mar 2023
Digitalisation, self-servicing technologies and gamification are key concepts for Semnox, which has developed new innovations with a particular focus on the visitor attractions industry for 2023.
As the customer experience becomes more immersive, technology plays a bigger and bigger part but also needs to be a seamless experience.
Features that were already available via the operator website or through point-of-sale, the company’s self-service kiosks have been enhanced to allow visitors to book attraction time slots and streamline guest flow.
“There was high demand for our kiosks and adding this feature was a no brainer,” says Semnox. “Similarly, now we can support the cart functionality on the kiosk, which allows multiple attractions to be booked in one transaction. We also have the Kiosks enabled to be deployed in unmanned locations.”
In addition to adding these new capabilities, enabling its kiosks to directly work with the cloud will eliminate the full need for any server on-site at an attraction, as well as completely securing data from unmanned locations.
In 2023, Semnox will also be significantly enhancing its F&B offerings, which it says is critical in order to have a world-class solution. These enhancements include multi-level menus, course-based orders, and order and customisation tracking at each guest level.
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