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Disney says it is changing its policy for guests with disabilities at its theme parks, with the changes coming alongside the threat of a lifetime ban from its parks for those who attempt to misuse the programme.
Tom Anstey | Planet Attractions | 15 Apr 2024
Disney says it is changing its policy for guests with disabilities at its theme parks, with the changes coming alongside the threat of a lifetime ban from its parks for those who attempt to misuse the programme.
According to a Disney spokesperson, there has been a significant increase in people taking advantage of disability policies to skip lines and avoid crowds, with such services the most requested at the operator’s Florida and California parks. Over the past five years, such requests have more than tripled.
Under Disney’s new policy, disabled guests can now "request a return time for a specific experience that is comparable to the current standby wait”. Meanwhile, guests found to have taken advantage of the programme will earn a lifetime ban, with Disney narrowing down previously vague language to define who exactly can make use of the policy.
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